Refund Policy

Effective Date: 18 July 2025

At CloudBugs, we strive to deliver high-quality digital services tailored to your needs. Our Refund Policy outlines the terms under which refunds may be issued.

1. Service-Based Nature

As a digital agency, we offer customized services such as website development, digital marketing, UI/UX design, and content creation. Due to the personalized nature of these services, refunds are generally not provided once work has commenced or has been delivered.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

• The project has not yet started
• A duplicate payment was made
• The service delivered does not match the agreed-upon scope, and we are unable to correct the issue

All refund requests must be made within 7 days of payment and will be evaluated on a case-by-case basis.

3. Non-Refundable Services

The following services are non-refundable:

• Services that have been fully delivered or substantially completed
• Domain registration, hosting, or third-party tools purchased on your behalf
• Paid consultations, audits, or strategy sessions

4. Cancellation Policy

If you wish to cancel a service before it has begun, please notify us in writing as soon as possible. Cancellations made after the project has started may be subject to partial deductions based on the work completed.

5. How to Request a Refund

To request a refund, contact us at:
Email: Support@CloudBugs.tech
Please include your name, project details, payment reference, and the reason for the refund request.

6. Processing Time

If your refund is approved, it will be processed within 7–10 business days to the original payment method.